Managing a Disaster: Getting Started with IT Crisis Management and Emergency Response Teams
Project and Program: Enterprise Data Center
, Data Center Management
, SHARE in Atlanta 2012
When a disaster occurs, and there will be one someday, it is too late to start planning how you will manage the situation. Confusion in a stressful situation can very easily arise, and can be fatal. All companies need to prepare for crisis management and emergency responses during disasters such as IT and utility failures, terrorist attacks, fraud, sabotage, theft, flooding and fire. The aim of your overall disaster recovery plan is to enable your organization to protect its staff and assets during an incident, resume and maintain its key activities during the disruption and return swiftly to normal operations. However, the plans to manage the event, the process to formally declare an IT disaster, practicing how to work as a corporate team during the event and manage your ongoing event communications, etc. are often "forgotten" in the development of your detailed technical recovery plans. As real experiences have shown, planning for communications and risk mitigation during the event just does not work!
In this session, our speakers will focus on the activities required to develop, implement and test your IT focused Crisis Management plan(s) and the associated management team(s). No organization is immune to a crisis. Thus, a contingency plan must always be ready for overcome the crisis.
Join us to learn more about managing a crisis (with some real world examples) and some techniques you can apply if you find yourself in a crisis that impacts one of your data centers or if IT is impacted by the crisis. Who knows, you may even leave with an initial sample crisis management exercise to use!
Karla Houser, Caterpillar Inc.; Ellis Holman, IBM Corporation
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