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"I Just Want to Fix the Mainframe": Escaping the ServiceNow Swivel Chair

Project and Program: Service Delivery, Data Center Management and Resiliency

Tags: Proceedings, 2026, SHARE Pittsburgh 2026

You’re a mainframe expert. When issues strike, you shouldn't have to fish through generic ServiceNow tickets for clues just to escape back to your real tools. In this session, discover how automated CMDB synchronization powers a seamless workflow. See how it connects alerts to actionable incidents, providing the exact diagnostic context and a direct link straight back to native mainframe tools so you can jump-start your investigation.

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