31323: Maximize Your z/OS Support Experience
Project and Program:
Core Platform,
z/OS Systems Programming
Tags:
Proceedings,
2023,
SHARE New Orleans 2023
Problems inevitably happen in a z/OS environment, and the z/OS Support team is
ready to engage! Come join experienced z/OS Support SMEs to learn about some
tips and best practices that can help facilitate a smooth support experience.
Topics covered include what types of initial documentation are generally useful
to collect, SADUMP best practices, how best to transfer documentation to IBM,
and what sort of information is most valuable to include in the case
description.
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