June 13 - "Boosting Your SME’s Help Desk Skills, Techniques To Improve Problem Resolution Rates" - Processor Techniques To Improve Problem Resolution Rates When it comes to IT help desk environments, there is always room for improvement.
Mastering Change in the Evolving Data Center - Industry Leader Q&A with Martin Timmerman, President of SHARE - Database Trends and Applications As SHARE prepares for its upcoming conference in San Jose this summer, 5 Minute Briefing sat down with SHARE President Martin Timmerman
"An Educational Experience: The University of Georgia Cuts Costs Via Sub-Capacity Pricing" - IBM Systems Magazine: May/June publication When the University of Georgia’s central IT department, Enterprise Information Technology Services (EITS), requested funding from the administration to upgrade an a
A role on an IT help desk is what you make of it, tech pros say -- just don't get too comfy. By Thomas Hoffman
"Shades of Green: From PCs to mainframes, agencies look for ways to boost efficiency, cut consumption" - Government Computer News