Connect and "Share" Your Feedback – SHARE Instant Feedback

Overview

During SHARE San Jose, our team will be constantly working behind-the-scenes to create the best event possible. As part of that work, we're bringing you a tool to help us enhance your experience even further: SHARE Instant Feedback.

With SHARE Instant Feedback, you can text us any time during the event with issues that need resolution or questions. No app to download, no tracking down staff on-site: Just send us a text!

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"What's the number," you ask? Everyone who's signed up will receive a text at the start of SHARE San Jose (on Sunday, March 5) that looks something like this:

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All you have to do next is save that number as "SHARE San Jose" in your phone and you will be able to text us throughout the event whenever you need assistance.


How to Sign Up

No app required! With SHARE Instant Feedback, you do not have to download anything to your phone. The sign up process is quick, easy and your contact information will remain confidential and will not be distributed to anyone.

During the online registration process you will see a text field preceded with "Mobile Phone" (example below). Provide your mobile phone number in the field and you will be signed up for SHARE Instant Feedback for San Jose.

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If you have questions about your registration or this process, please email us at SHAREhq@SHARE.org.


Features

On-site during the event, SHARE Instant Feedback will allow you to:

Respond to Instant Polls

At select times, you will receive survey-like questions similar to this example:

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Each poll text will contain a link that allows you to easily provide feedback through the following interface:

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Select your response, add a comment (optional) and click "Submit." It's that easy!

Ask for Help

Should something come up, you can reply to any text messages from SHARE San Jose and be immediately connected with on-site staff. A team member will respond via text message, just like this (note: your contact info is confidential and not shared with them):

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To access these features, make sure to provide your mobile number during the SHARE San Jose registration process!


Frequently Asked Questions (FAQs)

Q: How much does this service cost?

A: The service is free to use; however, because SHARE Instant Feeback leverages SMS text messages, Message and Data Rates may apply from your mobile phone provider. If you have an international phone number, international SMS Text Message rates may apply.

Q: What do you do with my mobile phone number?

A: We take privacy and your contact info seriously. By opting in to this service, your mobile phone number will be used for the sole purpose of SHARE sending and receiving SMS text messages to collect real-time feedback during SHARE San Jose (March 5–10, 2017). Your contact info will not be used in any other way or distributed to a third party.

Q: Can I opt out?

A: You may opt out of the service at any time by taking the following steps:

  1. Click on a link in any of the messages sent by SHARE to your phone via SMS
  2. Tap to open the link
  3. Once the link destination is open, scroll to the bottom of the screen and tap "Update Notification Settings"
  4. Select "Opt Out of All Future Messages" to no longer receive communications